Our Progress in 2014

ON TIME OR EARLY (%)

95.3%

2013: 95.2%

On Time Or Early 2014

ORDER ACCURACY (%)

99.3%

2013: 99.0%

Order Accuracy 2014

CFC EFFICIENCY1 (UPH)

145 UPH

2013: 135 UPH

CFC1 Efficiency Uph 2014

SERVICE DELIVERY (DPV/WK)

163 DPV/WEEK

2013: 160 DPV/WEEK

Service Delivery 2014

GROUP SALES (£m)

1,026.5

2013: 852.4

Group Sales 2014

RETAIL SALES (£m)

972.4

2013: 843.0

Retail Sales 2014

EBITDA (£m)

71.6

2013: 45.8

Ebitda

NET ASSETS (£m)

218.2

2013: 202.4

Net Assets

strategic and operational highlights

  • Morrisons.com successfully launched on 10 January 2014
  • Rolled out Fetch and launched Sizzle, our first dedicated destination sites in pet and kitchen categories, with over 8,000 and 12,000 SKUs respectively
  • Developed new IP, with multiple patents filed
  • Industry leading service levels improved further with on time deliveries 95.3% and order accuracy 99.3%
  • Range at Ocado.com extended to over 43,000 SKUs
  • Active customers increased to over 453,000
  • Average order size2 declined 1.1% to £112.25
  • Mature CFC efficiency1 improved to 145 units per hour ("UPH")
  • Delivery performance improved to 163 deliveries per van per week ("DPV")

financial highlights

  • Gross sales (Group) up 20.4% to £1,026.5m
  • Gross sales (Retail) up 15.3% to £972.4m
  • Revenue up 19.8% to £948.9m
  • EBITDA up 56.3% to £71.6m
  • Profit before tax and exceptional items of £7.5m (2013: loss of £5.1m)
  • Net assets have grown by 7.8% to £218.2m.
  1. Mature CFC operations (CFC is considered mature if it had been open 12 months by the start of the half year reporting period).
  2. Average retail value of goods a customer receives (including VAT, delivery charge and standalone orders) per order.