Service, freshness, range and price
Delivering the best platform for online grocery

Annual Report and Accounts for the 52 weeks ended 30 November 2014

Chairman'sStatement

The Group is fostering an environment of innovation and progress in a framework of strong governance and risk management.

Lord Rose

Lord Rose - Chairman

Chief Executive'sInterview

In building our retail business using proprietary knowledge and technology solutions, we have developed an entire end-to-end platform for operating grocery retail online.

Tim Steiner

Tim Steiner - Chief Executive

Our Strategy

We drive shareholder value by continually developing an innovative world leading platform for our own grocery and general merchandise businesses, and those of our commercial partners.

Our Progress In 2014

ON TIME OR EARLY (%)

95.3%

2013: 95.2%

ORDER ACCURACY (%)

99.3%

2013: 99.0%

CFC EFFICIENCY1 (UPH)

145 UPH

2013: 135 UPH

SERVICE DELIVERY (DPV/WK)

163 DPV/WEEK

2013: 160 DPV/WEEK

GROUP SALES (£M)

1,026.5

2013: 852.4

RETAIL SALES (£M)

972.4

2013: 843.0

EBITDA  (£M)

71.6

2013: 45.8

NET ASSETS (£M)

218.2

2013: 202.4